Legal
Free Range Websites ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights in relation to it.
Free Range Websites is a trading name operating under Australian law. This policy applies to all personal information collected through our website at freerangewebsites.com.au, our client intake process, and our ongoing service delivery.
By using our website or engaging our services, you agree to the collection and use of information as described in this policy.
This policy applies to two groups:
Website visitors — anyone who browses freerangewebsites.com.au, whether or not they become a client.
Clients — businesses and individuals who sign up for a Free Range Websites subscription plan and whose personal and business information we collect and hold as part of service delivery.
When you visit freerangewebsites.com.au, we automatically collect:
This data is collected via Google Analytics (GA4) and is aggregated and anonymised. We do not collect names, email addresses, or any personally identifying information from visitors who do not contact us or sign up.
If you contact us via the contact form or enquiry page, we collect:
When you sign up and complete our intake form, we collect:
We use the information we collect to:
We do not use your information for any purpose beyond what is described in this policy without your explicit consent.
Your information is stored across the following systems:
| Data | Where It's Stored |
|---|---|
| Client contact details and business information | Google Sheets or similar spreadsheet/database tool |
| Email correspondence | Google Workspace, Gmail, or similar email platform |
| Website files and code | GitHub or similar code repository |
| Payment records | Stripe or similar payment processor |
| Email marketing and CRM | Our email marketing and CRM platform (provider to be confirmed) |
| Website analytics | Google Analytics — GA4 or similar analytics platform |
All third-party services we use are reputable, internationally recognised platforms that maintain their own security standards and privacy compliance frameworks. Links to their privacy policies are provided in Section 6.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. However no data transmission or storage system is completely secure, and we cannot guarantee absolute security.
We do not sell, rent, or trade your personal information to any third party.
We share information only in the following circumstances:
Service delivery — we share relevant business information with third-party platforms to set up services on your behalf. For example, your business name, address, and phone number are submitted to Google to create or manage your Google Business Profile.
Payment processing — Stripe processes all payments. Your card details are handled entirely by Stripe and are never visible to or stored by us.
Email marketing — your email address may be stored in our email marketing and CRM platform for the purpose of sending you service-related and (with consent) promotional communications.
Legal obligation — we may disclose your information if required to do so by law, or in response to a valid legal request from an Australian authority.
We do not share your information with any party beyond what is necessary to deliver our service.
We use the following third-party services in the course of operating our business and delivering client services. Each is governed by its own privacy policy:
| Service | Provider | Purpose | Privacy Policy |
|---|---|---|---|
| Google Analytics (GA4) | Google LLC | Website visitor analytics | policies.google.com/privacy |
| Google Business Profile | Google LLC | Local business listing setup | policies.google.com/privacy |
| Google Search Console | Google LLC | Search performance monitoring | policies.google.com/privacy |
| Stripe | Stripe, Inc. | Payment processing | stripe.com/privacy |
| GitHub | Microsoft Corporation | Website code storage and deployment | docs.github.com/site-policy |
| Cloudflare Pages | Cloudflare, Inc. | Website hosting and CDN | cloudflare.com/privacypolicy |
| VentraIP | VentraIP Australia | Domain registration (where applicable) | ventraip.com.au/legal |
| Google Workspace / Gmail | Google LLC | Email communication | policies.google.com/privacy |
| Email marketing platform | TBC | Client communications and CRM | TBC |
We will update this table as our tools change. We only use services that meet reasonable data security standards.
Our website uses cookies and similar tracking technologies solely through Google Analytics. These cookies help us understand how visitors use the site — pages visited, time on site, traffic sources — so we can improve the experience.
We do not use advertising cookies, retargeting pixels, or any third-party tracking beyond Google Analytics.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
Most browsers also allow you to control cookies through their settings. Disabling cookies may affect the functionality of some websites but will not affect your ability to use freerangewebsites.com.au.
We may send you marketing or promotional emails about our services. We will only do this if:
Every marketing email we send will include a clear and functional unsubscribe link. If you unsubscribe, we will remove you from marketing communications within 5 business days. Unsubscribing from marketing emails does not affect service-related communications (receipts, build updates, support responses).
We retain your personal information for as long as necessary to deliver the service and meet our legal obligations.
| Data | Retention Period |
|---|---|
| Active client data | Duration of subscription |
| Post-cancellation client data | 30 days after subscription ends, then deleted (see our Terms and Conditions, Section 10.4) |
| Enquiry / prospective client data | 12 months from last contact, then deleted |
| Payment records | 7 years (required for Australian tax and accounting purposes) |
| Website analytics (GA4) | 14 months (Google Analytics default retention setting) |
After the relevant retention period, data is deleted or permanently de-identified.
You have the right to:
To exercise any of these rights, contact us at support@freerangewebsites.com.au. We will respond within 10 business days.
Our services are intended for Australian business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. Material changes will be communicated to active clients via email. The current version is always available at freerangewebsites.com.au/privacy.html.
Continued use of our website or service after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Free Range Websites
support@freerangewebsites.com.au
freerangewebsites.com.au